The primary responsibility of the Case Manger is to engage in a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the comprehensive health needs of children and families in the Adult In-Home Crisis Stabilization (AIHCS) program of the Child Abuse Prevention Center (Prevention Center) through communication and available resources.
- Be part of a field-based crisis team that responds to crisis line calls 24/7 throughout the community.
- Meet productivity level as defined by Prevention Center and AIHCS management.
- Complete documentation as required by Program Director and/or Program Supervisor in a timely manner and meets the standards of the County of Orange Health Care Agency (HCA), HIPPA, Medi-Cal and other funding sources.
Essential Duties and Responsibilities
- Provide 24/7 crisis intervention and critical safety management services primarily in the home to accommodate the adult and family’s schedule.
- Provide support to the individual adult and family to help them cope with stressors related to serious emotional disturbance.
- Conduct an assessment of resource needs of the adult and family, prioritize needs, and reinforce benefits of using resources.
- Identify resources of interest and empower the adult and family, as well as identify and address barriers to utilizing resources.
- Consult, confer and coordinate with referring and other community agencies and resources to advocate for the mental health needs of the adult/family.
- Provide rehabilitation services as needed to improve, maintain and restore functioning including, but not limited to, social skills, impulse control, coping skills and communication.
- Assisting the adult/family in identifying their natural supports, and in the absence of natural supports, investigate surrogate supports.
- Assist the family in identifying their adult’s strengths and the strengths of the family.
- Maintain contact with adults placed in hospital/respite/residential care and participate in discharge planning and necessary collateral contacts.
- Document all services provided for HCA contract compliance, as well as financial, statistical and other reporting purposes.
Supervised by the Program Director and Program Supervisor
- High school diploma or GED and 5 years of experience working with adults with mental health concerns OR Bachelor’s degree in Social Work, Psychology, Sociology or related field, and demonstrated skills in working with children and families.
- Valid California Driver’s License.
- Live Scan fingerprinting required
- Experience working with adult population is highly preferred
- Bilingual Spanish desirable